ServiceNow integration

Investigator lets analysts send detections to ServiceNow for further analysis and case management. To enable this functionality, you need to configure the integration in the settings. The integration sets up a REST API connection between Investigator and ServiceNow.

To configure the integration, you need to have a ServiceNow license and Investigator admin access. (Analyst users can view the integration but cannot make changes.)

Important

Once configured, users send detections manually on a case-by-case basis.

Before you configure the integration in Investigator, you need to create a table in your ServiceNow instance to manage detections. When configuring the integration, you specify the table name to ensure this integration is associated with the correct table.

To create a table your ServiceNow instance

1. From your app dashboard page in ServiceNow, create a table with these fields for the Investigator detection details.

   Column Label	Column Name	Type	Max Length
   alert_category	alert_category	String	500
   score	score	Integer
   description	description	String	1000
   detection_url	detection_url	URL
   detection_status	detection_status	String	10
   entity	entity	String	40
   entity_type	entity_type	String	40
   detection_created_at	detection_created_at	UTC Time
   detection_updated_at	detection_updated_at	UTC Time
   no_of_alerts	no_of_alerts	Integer
   assignee	assignee	String	500

   For more information, see Create a table in the ServiceNow documentation.

2. Note the table name and prefix. You will need to provide this value in the Investigator settings.

To integrate your ServiceNow instance with Investigator

1. From System Settings in the left navigation, choose Integrations.

2. In the Integrations tab, click the ServiceNow card.

   An integration dialog box appears.

3. Toggle the integration value to Enabled.

4. Enter your ServiceNow credentials, including username, password, and instance name.

   These values are available in ServiceNow in My Instance > Manage Instance Password.

   The ServiceNow instance name (or instance ID) is a unique identifier for your ServiceNow instance. It’s important to provide the correct value to ensure that actions and data are associated with the correct ServiceNow environment.

   For details, see the ServiceNow documentation.

5. Provide the table name (including the prefix) for the table you created with the detection-specific fields.

6. Click the Verify Connection button to ensure Investigator can communicate with your ServiceNow instance.

   You cannot save your connection until you verify it.

7. Click Save.

With ServiceNow configured and enabled, analysts can manually send individual detections to ServiceNow.

If you want to pause the integration, toggle the integration setting to Disabled. This preserves your connection details.

If you want to disable the integration and delete your connection details, click the Delete icon.

Additional learning resources

Watch a Corelight video on YouTube: How Corelight’s ServiceNow integration speeds response